Refund & Delivery Policy

1. Nature of Electronic Services & Delivery

All products sold on HadiSub by Hadivance Enterprise are intangible, electronic telecommunications products and digital credits. Delivery occurs electronically via automated direct integration with telecommunications carriers (MTN Nigeria, Airtel Nigeria, Globacom, and 9mobile):

• Delivery Timeline: Automated dispatch initiates immediately upon successful payment verification. Top-ups are typically delivered in 3 to 15 seconds.
• Delivery Confirmation: Successful delivery is confirmed via carrier API response, an on-screen transaction receipt, and an SMS alert sent directly by the telecom network operator to the recipient phone number.

2. Automated Reversal for Failed Deliveries

If an airtime or mobile data delivery fails due to carrier switch downtime, network timeout, or service unavailability:

• Our automated switch reconciliation engine detects the carrier rejection code.
• The exact debited amount is immediately refunded back to your HadiSub digital wallet balance.
• A status notification is logged in your account dashboard under Transactions.

3. User Responsibility & Irreversible Transactions

Because telecommunications credits and data bundles are credited directly and instantaneously to the destination SIM card upon network submission:

• Incorrect Recipient Phone Number: If a user inputs an incorrect phone number and the carrier switch delivers the airtime or data bundle to that number, the transaction is non-refundable and irreversible, as telecom carriers do not permit inventory recall once credited.
• Wrong Network Operator Selected: While our system attempts automated network porting and prefix detection, selecting the incorrect carrier may lead to a failed delivery (which will be refunded) or delivery failure. Please double check the network carrier before finalizing your purchase.

4. Digital Wallet Deposits & Withdrawal Policy

Funds deposited into your HadiSub wallet are designated for purchasing mobile data, airtime, and utility services. In instances where an erroneous double-deposit occurs via our payment gateways, users may request a refund back to their original bank account after standard fraud review and verification by our compliance department.

5. Dispute Resolution & Support Escalations

If you experience any transaction discrepancy or unfulfilled order where funds were deducted without delivery or automatic refund within 15 minutes, please contact our support desk with your Transaction ID, recipient phone number, and network operator:

Hadivance Enterprise Support Desk
Email: support@hadisub.online
WhatsApp / Call Line: +234 813 597 3090
Response Time: Within 15 to 30 minutes (24/7 coverage)