Terms of Service

1. Nature and Activities of the Business

Hadivance Enterprise operates a technology and telecommunications value-added services (VAS) platform. Our primary business activities include:

• Retail and wholesale distribution of mobile data bundles for Nigerian GSM operators (MTN SME Data, Corporate Gifting, Airtel Corporate/Direct, Glo Direct, 9mobile).
• Automated virtual top-up (VTU) of prepaid mobile airtime.
• Digital reseller enablement tools including wholesale pricing, customer CRM, and profit analytics.
• B2B Developer REST APIs for programmatic recharge automation.
• Settlement of digital utility bills including prepaid electricity meter tokens and cable TV subscriptions.

2. User Account and Security

To access data purchases, reseller pricing, or API integrations, users must register an account. You agree to provide accurate, current, and complete information during registration. You are responsible for safeguarding your account credentials, wallet PIN, and API keys. Any transaction executed using your authorized credentials is presumed authorized by you.

3. Service Delivery & Fulfillment Policy

All products sold on our platform are digital services delivered electronically:

• Automated Instant Delivery: Under normal network conditions, airtime and data bundles are fulfilled automatically within 3 to 15 seconds of payment confirmation.
• Recipient Details: Users must carefully verify recipient phone numbers and telecom networks before confirming orders. Because telecom inventory is dispatched instantly and irrevocably by network operators, successful transactions dispatched to an incorrect number entered by the user cannot be reversed or refunded.
• Network Operator Delays: In rare cases of upstream carrier maintenance or network switch congestion, delivery may take up to 2 hours. If delivery fails permanently at the carrier level, your wallet is automatically refunded in full.

4. Digital Wallet & Pricing

Services are funded via user digital wallets or integrated payment gateways. All prices are listed in Nigerian Naira (NGN) and are inclusive of relevant fees unless otherwise stated. Hadivance Enterprise reserves the right to adjust wholesale and retail tariffs based on telecom operator price adjustments.

5. Failed Transactions & Refund Policy

If a transaction is charged but not fulfilled due to network failure, system timeout, or carrier rejection, our automated reconciliation engine will reverse the debit and credit your HadiSub digital wallet within minutes. For manual disputes, our customer support will verify the network switch status and issue a full wallet credit or resolution.

6. Prohibited Activities

Users must not engage in fraudulent payments, unauthorized API scraping, chargeback fraud, or any activities violating Nigerian telecommunications regulations and cybersecurity laws.

7. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising from the use of our services shall be resolved through good-faith mediation before the relevant commercial courts in Nigeria.

8. Contact Information

If you have any questions or require compliance documentation, please reach out to us:

Hadivance Enterprise
Operating Brand: HadiSub
Email: support@hadisub.online
Support / WhatsApp: +234 813 597 3090
Jurisdiction: Federal Republic of Nigeria